AT&T has agreed to a $177 million settlement due to two major data breaches in 2024, with eligible customers potentially able to claim up to $7,500 each depending on the extent of losses suffered and documentation provided.
Any current or former AT&T customer whose personally identifiable information (PII) was compromised in one or both of the 2024 data breaches is eligible. Affected information includes Social Security numbers, names, phone numbers, bank details, or call/text records leaked during the breaches.
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$7,500 AT&T Settlement Payment for All
In 2024, AT&T faced 2 major data breaches that exposed sensitive personal and telecom information of millions of customers. The first breach, discovered in March, compromised deeply personal details including names, addresses, SSN, phone numbers, and account data for around 73 million current and former AT&T account holders.
A few months later, in July, a second incident exposed nearly all customer’s call and text records, including metadata like numbers, dates, times, and even location data for some users, without revealing the actual content of messages. Both breaches stemmed from inadequate security outdated systems and poorly secured cloud storage making AT&T vulnerable to hackers.
These incidents triggered widespread concern, multiple lawsuits, and ultimately a $177 million class-action settlement aimed at compensating affected individuals and restoring trust in the company’s data protection practices.
Eligibility Criteria
- For the first breach (March 2024), which exposed personal information including SSN of more than 72 million customers, he/she must be American residents affected by the breach. They can claim up to $5,000 for documented losses occurring in 2019 or later, or alternatively receive tiered cash payments if they do not submit documentation. Tier 1 payments go to those whose Social Security numbers were exposed, while Tier 2 payments apply to others affected by the breach without SSN exposure.
- For the second breach (July 2024), which exposed call and text records, claimants can receive up to $2,500 for documented losses starting from April 14, 2024, or choose a tiered payment option (Tier 3). Both account owners and line/end-users can file claims, with line/end-user claims receiving priority.
- Individuals affected by both breaches can submit claims for both breaches, potentially receiving combined payments up to $7,500.
- To qualify, losses must be fairly traceable to the AT&T breaches and can include identity theft, fraud, costs for protecting personal information, or other financial harm.
Breakdown of Settlement Payment Options
The $7,500 AT&T settlement payment options are broken down as follows for the two separate 2024 data breaches:
| Payment Type | Maximum Amount |
|---|---|
| Documented Loss Cash Payment (Breach 1) | Up to USD 5000 |
| Tier 1 Cash Payment (Breach 1) | Higher tier multiple |
| Tier 2 Cash Payment (Breach 1) | Lesser tier multiple |
| Documented Loss Cash Payment (Breach 2) | Up to USD 2500 |
| Tier 3 Cash Payment (Breach 2) | Pro rata share |
| Combined Payment (Both Breaches) | Up to USD 7500 |
How to file a claim in the AT&T settlement
- Notification: The settlement administrator, Kroll Settlement Administration, contacts with eligible customers via email address “attsettlement@e.emailksa.com and you will receive the Class Member ID required to submit a claim.
- Prepare documentation: If you choose to claim documented losses, collect relevant proof of harm such as identity theft reports, fraud losses, or expenses for credit monitoring related to the breach exposure.
- Claim Submission: Claims must be filed by mail with proper documentation via att-prod-forms.ksacms.com. The Class Member ID, email address, account number, or full name of the claimant are required for online claims.
- All claims must be filed by November 18, 2025 and after submission, use the settlement website or contact the administrator to monitor your claim status.
- Final approval and payment: After court approval expected December 3, 2025, approved claims will be paid out from the $177 million settlement fund.
“To file a claim online, please share the Class Member ID that was on the email or postcard notification you received, along with the account number, email ID or name associated to your email account” the site said
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Timeline and Payment Schedule
| Date | Event | Details |
|---|---|---|
| October 17, 2025 | Opt-out Deadline | Last date for class members to opt out of the settlement and retain independent lawsuit rights. |
| November 18, 2025 | Claim Submission Deadline | Final date to submit claims with or without documentation for settlement payment eligibility. |
| December 3, 2025 | Final Court Approval | Court hearing to approve the settlement agreement officially. |
| After December 3, 2025 | Payment Processing and Distribution Begins | Settlement administrator reviews claims and distributes payments from the $177 million fund. |
| Post-approval | Payment Notification and Issuance | Claimants informed of payment status; payments issued via check, direct deposit, or other methods. |
FAQ’s
What is the AT&T settlement about?
Lawsuits related to two AT&T data breaches in 2024 that revealed millions of customer’s personal information as well as call and text data have been settled. A total of $177 million is in the fund to compensate those who were impacted.
Who is eligible for the settlement?
American residents whose personal information or call/text records were compromised in the breaches, with eligibility depending on the type of data exposed and corresponding documentation or tiered payment rules.
How much can I receive?
Payments can be up to $7,500 combined if affected by both breaches based on documented losses or tiered cash payment options.
What is the last date to file a claim?
The last date to file a claim is November 18, 2025.
When will i get the payment?
Payments will begin after court approval expected on December 3, 2025, once claims are reviewed and approved.